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FAQ's

IS YOUR CHECKOUT SECURE?
YES! We have a secure socket layer certificate that encrypts the personal information you enter on this website. When you click to check out you will notice that the address of the site changes to https:// and also that a lock symbol will appear either at the end of your address bar or at the bottom right side of your screen (depending on the version of IE that you are using on your computer). These are indications that the connection between your computer and our server is secure and the personal information you now enter is encrypted to guard against anyone else viewing your personal information as you check out. You can click on the lock to view the security certificate status. We use PayPal checkout to process our credit card transactions so you know your personal information is handled with the strictest confidence. You do NOT need to have a PayPal account to use your credit card.

DO YOU HAVE A PRINTED CATALOG?
Because there are nearly 2000 designs to choose from, we do not keep a printed copy of a catalog. Designs come and go frequently and it would just be impossible to keep up with a hard copy catalog. All of the available designs can be found throughout the website.

HOW ARE THE TILE PRODUCED?
The digital tile murals and accents are produced from original artworks painted by well known and inspiring artists. Since the artwork has been digitally scanned, usually images can be resized to fit the area you intend to tile. The image is printed with sublimation dye onto sublimation paper using one of the best Epson 8 color photo printers available. The printed image and the tiles are then put into a heat press and we apply heat and pressure to the tile and printed image to transfer these images to the tile. The dye of the printed image flashes from solid form to gas form (much like dry ice) under the intense heat and pressure of the heat press machine. The gas formed dye permeates the tile surface and becomes permanent to the tile. You cannot wash the image off. You can clean them daily with a sponge or soft cloth and any normal household cleaner such as glass cleaner, multi-purpose cleaner or soft scrub. The colors in the digital tile murals and accents are usually more vivid than you see on your computer screen. This method of transferring the images to the tiles is permanent and is safe to use as a kitchen backsplash (behind a stove or sink or anywhere on the wall) or on the wall of your shower or tub surround.

WHERE CAN I INSTALL A TILE MURAL OR ACCENT?
You can install your tile murals and accent tiles permanently to any interior wall such as a kitchen backsplash, tub and shower surround or as a fireplace surround or mantle (temperature not to exceed 350 degrees). You can also install your tiles outdoors in any area that does not receive direct sunlight.

DO YOU HAVE PICTURES OF THE DIFFERENT TILE TYPES?
Click here to view all of the tile types available for your tile mural and single accent tiles.

WHAT ARE THE DIFFERENT TILE FINISHES?
Since the digital artwork reproduction covers the entire blank tile surface there is no need to choose a tile color. You only need to select the finish of the tile you want us to use.
Since the tiles that we use for the digital artwork reproductions are sublimated, the tiles need to have a special polymer coating on them. The coating is applied to the tiles by companies who specialize in coating tiles for the industry. The coating is applied to the tiles and then the tiles are heated in large ovens to permanently adhere the coating to the tiles. We cannot coat regular tiles therefore we must use our tiles for the digital artwork reproduction tiles.

The ceramic tiles have a smooth surface. The ceramic tiles have built in spacers to allow room for the grout between the tiles. You also choose the finish for the ceramic tiles - glossy, satin or matte.

The porcelain tiles that we use have a stone texture with nicks and pits in the face and a textured/chiseled edge. These tiles are man made porcelain but are cast to look like stone.

WHAT BRAND OF TILES DO YOU USE FOR THE MURALS AND ACCENTS?
The ceramic tiles are standard smooth surface 4 ¼" tiles with built in spacers that have had the special polymer coating applied to them. They are American Olean and/or Dal Tile (same manufacturer). Since the image covers the entire area of the tiles it is not important to match the tile color. The porcelain tiles are Rialto tiles and the tile bodies are made in Italy.

ARE THE OVERALL DIMENSIONS ON THE WEBSITE THE EXACT DIMENSIONS OF COMPLETED MURALS?
Please use our overall dimensions as guidelines only. Our overall dimensions do not include space for grout lines. Depending on the size of your mural there could be a difference in our overall dimensions and yours from less than an inch to several inches for the larger murals. You should choose a design size that is smaller than the space you are tiling to allow for any overall dimension size difference.

DO YOU HAVE PICTURES OF COMPLETED PROJECTS?
Yes, please visit our Gallery. There you can view pictures of how others have used their tiles. You'll be inspired!

HOW LONG WILL IT TAKE TO RECEIVE COMPLETED ORDER?
Our digital art tile murals and digital accent tiles are usually shipped within 1 to 2 days. We do not keep a stock of finished tiles and each order is custom made as it is ordered. If you need your custom made tiles in a hurry, just let us know. We can work with you to get your tiles completed quickly.

HOW MUCH IS SHIPPING CHARGES AND HOW LONG TO DELIVER?
During the check out process the system will give you the different shipping options and costs and you choose the option that is right for you. Note that the shipping options are for tiles AFTER they have been made for you. Shipping costs are based on the weight of the shipment and the distance it will travel. Our system connects with the UPS system during check out so you will know total cost with shipping of your order before you complete your purchase. Orders are shipped from San Antonio, Florida, United States of America.

I AM TRYING TO MATCH A SPECIFIC COLOR - WHAT SHOULD I DO?
The shade or hue of an exact color is impossible to match and determine for a number of reasons. The most important factor that determines the color we see on the website or when a design is printed is the settings of your particular monitor and printer. Color is interpreted by each brand of monitor and printer differently. For instance, what looks or prints as a light pink color on your monitor and printer may be a shade or two darker on mine. It will still be pink - but the shades will be different. That is because the settings of your equipment are different from mine. Also, keep in mind that the way humans interpret color is determined by the number of color "cones" in our eyes. Even people perceive color differently. You may see a particular color lighter or darker than the way I see it. As an example, the color we both perceive may be purple, but the shade won't be the same for each of us. When you look at a design on the website and you see, for instance, the color purple. The finished tiles will have purple in them but the shade could be lighter or darker than what you see on your monitor or print from your printer. Trying to match an EXACT shade of a color is just not possible. When trying to match colors it is best to receive your tiles first and then match your paint or drapery colors with the tiles rather than the other way around.

I HAVE PLACED AN ORDER BUT NOW NEED TO CANCEL?
Although completing and submitted the order form is an authorization for us to charge your credit card for your order, if we have not started making your tiles for you than your order may be canceled without charge or penalty. Once we have started to make your tiles for you than a 25% restocking fee will be imposed. This charge is necessary to partially off-set our time and costs of the materials used in creating your tiles. Since every order is custom made to your specification it is rare that we receive a request for the same exact order as anyone else. If an order is canceled after we have begun making the tile, there is little chance anyone else would place an order for the exact same design on the exact same tile color and finish and so there is little chance that we could re-sell the canceled order. If you need to cancel an order, just let us know ASAP and if we have not started to make your tile, you will not be charged anything.

WHAT IS YOUR RETURN POLICY?
If you are not happy with your tiles, they may be returned but there are some restrictions. Returns will not be accepted without our prior approval. If you want to return an order you must contact us prior to shipping it back to get a refund. Because your order is custom designed just for you we must charge a 25% restocking fee on all returned orders. Refunds are given only if the tiles are returned in their original and new condition. Tiles that are damaged or in any way altered from the way they were shipped may not be returned. All returned orders must be shipped back to us by a traceable method, insured to their retail value, and within 10 days from the date you received them.

WHAT HAPPENS IF MY TILES ARE BROKEN DURING SHIPPING?
If your tiles arrive damaged, you must notify us within 24 hours of receiving your tiles. We will re-make your tiles and ship them to you at our expense. You must keep the damaged items and all packaging material for shipper's inspection and pick up as we will make a claim with the shipper. All orders that are shipped with UPS are fully insured but your cooperation with UPS is necessary to file a damage claim.

MY TILES ARRIVED FINE BUT ONE BROKE DURING INSTALLATION, CAN IT BE REPLACED?
Tiles that are broken or damaged by you, or when you did not notify us soon enough to file a damage claim with UPS, can be replaced at a 50% discount of the original retail price. You would need to pay the shipping costs for the replacement tiles. All mural tiles have a number on the back of the tile. Please provide to us the number on the back of the tile that needs to be replaced.

 

I HAVE QUESTIONS AND WOULD RATHER SPEAK WITH A LIVE PERSON?


If you have questions we would love to hear from you. You can give us a call at 1-352-668-4577 or if you prefer that we call you just send us an e-mail with your name, phone number, time zone (or Province) and a good time range to call you and we will call you. It would be our pleasure to speak to you and assist you in finding the perfect design for your home.